Canadian Mental Health Association

The team was great! They were patient and curious to learn about our challenges. I am grateful to have this project in a development stage thanks to their work.

The Challenge

CMHA Waterloo Wellington is an organization that provides a full care system for those with addictions, mental health or development needs. This full-care system includes providing recovery-focused programs for the Waterloo community and businesses. CMHA provided private training sessions to businesses and their employees. The trainers ran these sessions but the process for handling a client from the point of when they reach out to after the sessions is completed was new and not defined.

The Solutions

The consultants analyzed CMHA's current processes, highlighted key pain points, and proposed a procedure on how to solve the problems CMHA had with their current process. The team then created an implementation plan and reference documents for easy transition to the new system.

The Impact

Our work helped CMHA enter the development phase with minimized difficulties.

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