.avif)
Caritas Austria is a non-profit organization supporting people in need in the areas of nursing, people with disabilities, hospices, social counselling, working for families in need, elders or asylum seekers. With over 1,600 domestic projects and 50,000 volunteers, the organization is synonymous for supporting people in distress. In order to combat the problem of an increasing lack of social interactions, which often especially affects the elderly and has adverse effects on wellbeing and health, Caritas launched a hotline called “Plaudernetz” that allows affected people to chat with volunteers over the phone. This initiative was the basis for the project work with 180DC Vienna.
Solutions were provided in form of recommendations regarding the share of successful connection for volunteers and technical functions as well as a matchmaking platform. A training for volunteers was also suggested.
Plaudernetz by Caritas can count on 4100 People who volunteer to be part of the network after the project with 180 Degrees Consulting. The chat network also achieved: 25 minutes on average are spent on the phone with each other. 30443 conversations have already been held.
Interested in working with a team of smart, driven consultants that will help you address key challenges you are facing? Explore our different services offerings, and reach out to us for a discussion - we look forward to speaking with you!
Work With Us
2023 © Copyright 180 Degrees Consulting.
Handcrafted by Studio Sondar.
Privacy Policy. Cookie Policy.
