For social housing residents, certain tasks associated with independent living are not obvious. In this project, Oak Tree Projects asks 180 Degrees Consulting Leuven what digital tool they can use to follow up with residents and possibly refer them to the responsible contact person or to an easy guide so they can solve the problem independently.
The team was able to conduct market research after interviewing the parties that were going to interact with the tool. They were able to narrow the options down taking into account the characteristics of the client and their budget. Oak Trees plans on using the insights provided from the interviews and the information from the possible tools to make their choice.
“In a short period of time, the team was able to provide a good solution to our problem (an answer to our question). We can use the advice immediately.”
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